The best you will find amongst all hosts is a service guarantee which gives you discounts based on a mathematical formula. It will crudely and inadequately reimburse you. You will not feel vindicated with any such "Service Level Agreement". It is true that every host disclaims themselves from all liability including your loss of business, revenue and data. In this respect, we are no different. In every other respect, however, we are unique.

Your business needs to be up, all the time. You should be satisfied with the support and respect you receive. Your needs, even when they become extraordinary, should be met with a true effort by your provider.

In the event your expectations of MojoHost are not met, we go far beyond legalese and cheap mathematical formulas to achieve your satisfaction. If your organization requires a documented Service Level Agreement we are happy to furnish one upon request. Otherwise, keep reading.

Every issue, once resolved or reported, escalates directly to Brad Mitchell, the owner. His goal is your absolute satisfaction with his final resolution. You will certainly be given a monetary value, generous in every respect. In addition to this, you will experience our true accountability for all errors and in personal and absolute sincerity.

The philosophy that drives MojoHost customer satisfaction is Brad Mitchell's overwhelming belief that as a host we must create significant good will with every client relationship large and small. We must create such value and deliver such personal response that you will begin to appreciate us as both a friend and ally in the growth of your online business. Overwhelmingly, we aim for 100% customer satisfaction. If we miss the target, which occasionally happens, you can rest assured Brad Mitchell will take every step up to to "make it right" in every situation.