Having great web hosting means having top web hosting support. Mojohost is constantly striving to provide amazing support and keep customers happy. This article describes what you can expect from the MojoHost support team.
The world has changed quite a bit from just a month ago. Most of us are under curfew, lockdown, quarantine or shelter in place orders in many places around the world. In these difficult times, it is more than vital to have a solid infrastructure solution. This post outlines changes to our procedures and operations due to the pandemic. We’d like to assure you that your digital assets are safe and taken care of here at MojoHost.
As soon as the COVID-19 situation developed, management proposed that most of our staff begin working remotely. Our systems administrators are still available 24/7/365, in their regular shifts, the only difference is their actual physical location. We expect to maintain our current Service Level Agreements and continue providing the lightning-fast response times that set us apart from many other hosting companies. The data center technicians are attending servers, but many non-critical maintenance projects were put on hold to minimize their physical presence and interactions. Most importantly – your websites are safe and taken care of, and while new orders or upgrades may take longer than usual, these are still being processed.
We are seeing a median of 15% bandwidth increase for our customers. For those of your websites that are experiencing growth, unbelievable CDN rates are available to help mitigate the general slowness from the Internet’s overload. Please reach out to sales today to discuss the available solutions.
The people at MojoHost hope that you and your loved ones are well and safe. Let’s employ patience and strength, flexibility and ingenuity as building blocks for our daily life. We are confident that the current crisis will pass and we’ll remain: more experienced, versatile, knowledgeable… and continue laughing at all the great memes that the situation produced.